Up until last week we have had home mail delivery. Now we are picking up our mail from a super-box about a block away.
Canada Post has done a magnificent job of preparing us and our neighbours for this change. We received our original notice about it early this year. Over the last 8 months we’ve been provided a process map and ongoing status reports. About a week before we started using the super-box we were provided an information package about it along with our keys. Our postal delivery person was well informed about the process and timing; provided information and answered questions.
A couple of days before we started using the super-box we happened upon the Canada Post team who were checking the postal box assignment to addresses and their master list. They spent a few minutes chatting with us about the service change indicating the positive attributes of it and letting us know that no one at Canada Post was losing a job as a result of the service change and that individuals who were not able to get to the super-boxes would continue to receive home mail delivery.
All in all the management of this change was handled perfectly. We were informed early about the change, were provided with great information over the months between notification and implementation and the service providers we regularly interact with were well informed and shared information well.
Over the years Canada Post has been one of those organizations we’ve loved to grumble about. This is not our old Canada Post and we couldn’t be happier.